316i Privacy Policy — User Personal Information Protection

This Privacy Policy explains how 316i collects, uses, stores, and protects your personal information when you use our platform. User privacy is our top priority, and we are committed to handling your data transparently and securely.

This Policy applies to all registered users and visitors of the 316i platform in Malaysia. By using this platform, you agree to the terms set out in this document.

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Information Collected by 316i

When you register and use the 316i platform, we collect various types of information to ensure a smooth, secure, and personalised experience. This includes:

  • Account information: Your full name, mobile number, email address, date of birth, and encrypted password provided during registration.
  • Device and browser information: Device type, operating system, browser version, IP address, and other technical data collected automatically when you access the platform.
  • MYR payment information: Payment method details you provide, such as bank name, partially masked account numbers, or digital wallet IDs. We do not store full card numbers directly — sensitive payment data is handled by recognised third-party payment processors.
  • Cookies and tracking data: Session cookies, preference cookies, and unique browser identifiers to personalise your experience and analyse platform usage.
  • Usage data: Pages visited, session duration, betting preferences, and interactions with platform features.

Purpose of Personal Information Use

316i uses the information collected solely for legitimate and necessary purposes in operating the platform. Key purposes include:

  • Verifying user identity and securely processing account registrations.
  • Processes deposits, withdrawals, and financial transactions in Malaysian Ringgit (MYR).
  • Providing customer support and responding to user enquiries or complaints.
  • Detecting and preventing fraudulent activity, money laundering, or platform abuse.
  • Sending important notifications such as transaction confirmations, account updates, and policy changes.
  • Improving the user experience through usage data analysis and platform feature enhancements.
  • To comply with legal obligations and regulations applicable in Malaysia.

We will not use your information for third-party marketing purposes without your explicit consent.

Cookies, Tracking & Data Storage

The 316i platform uses cookies and similar tracking technologies to enhance platform functionality and security. Cookies allow us to recognise your browser, maintain your login session, and customise the display according to your preferences.

We use two main types of cookies:

  • Session cookies: Temporary cookies that are automatically deleted when you close your browser. They are used to maintain your login status during an active session.
  • Persistent cookies: Cookies stored on your device for a set period of time, used for re-authentication and display preference purposes.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect platform functionality. User data is stored on secure servers and retained for as long as necessary to fulfil the purpose for which it was collected, or to comply with legal requirements, whichever is longer.

Information Sharing & User Rights

316i does not sell or rent users' personal information to third parties for commercial purposes. Information is only shared in the following limited circumstances:

  • Payment processors: Transaction information required to process MYR deposits and withdrawals is shared with licensed payment processors bound by confidentiality agreements.
  • Legal authorities: Where required by Malaysian law or a valid court order, we may be obliged to disclose certain information to enforcement agencies.
  • Technical partners: Technical service providers that assist in platform operations, subject to strict data protection agreements.

As a registered user, you have the following rights regarding your personal data:

  • Right to access: You may request a copy of the personal information we hold about you.
  • Right to rectification: You may request that we correct any information that is inaccurate or incomplete.
  • Right to erasure: Under certain circumstances, you may request the deletion of your personal data, subject to any legal data retention obligations.

To submit any of the above requests, contact the 316i support team by email at [email protected]. We will process your request within a reasonable timeframe.

Data Security & Privacy Policy Updates

316i employs robust technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include data encryption during transmission, role-based access controls, continuous system monitoring, and periodic security audits.

While we take all reasonable precautions, no data transmission over the internet or electronic storage system can be guaranteed 100% secure. You are encouraged to use a strong, unique password and to never share your login credentials with anyone.

This Privacy Policy may be updated from time to time to reflect changes in our practices, technology, or legal requirements. Any material changes will be communicated to registered users via in-platform notifications or their registered email. The updated effective date will be stated at the top of this page. Continued use of the platform following such changes constitutes acceptance of the revised policy.

If you have any questions, concerns, or wish to exercise your privacy rights, please contact us:

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